FAQ

You should receive this within 24 hours of booking. If you do not, please contact our Guest Service Desk at 702-472-9494.

Hotmail, America Online, Yahoo! And Google email addresses are very popular and as a result receive a large amount of spam, or junk email. For this reason they have junk mail filters that in some cases only allow those email addresses that are in your address book to arrive in your inbox. For this reason it is important that you add reservations@gcflight.com to your address book so that you can receive any booking information or other important emails from us. If you don’t receive your e-ticket confirmation within 24 hours we suggest contacting our Guest Service Desk at 702-472-9494.

Yes. Las Vegas Reservations at 800-871-1030 or 702-629-7776.

Most major Las Vegas “Strip” Hotels and Downtown Las Vegas hotels. Call for more information at 800-871-1030 or 702-629-7776.

Most tours operate daily, Monday thru Sunday. Call our Guest Service Desk to check availability seven days a week at 800-871-1030 or 702-629-7776.

Call our Guest Service Desk at 800-871-1030 or 702-629-7776.

Departure times can be found on each tours description page.

We offer hotel pick-ups and drop-offs only. Passengers must provide their own transportation to the air terminal if they are not staying in a hotel or they can choose to arrive at a designated Las Vegas “Strip” or downtown hotel for transportation prior to tour departure. Call our Guest Service Desk at 800-871-1030 or 702-629-7776 for more information.

Not normally, however we do offer pick-up and drop-off from most major Las Vegas hotels. Call us for more information at 800-871-1030 or 702-629-7776.

Round trip transfers to and from your hotel are available. Other location pick-ups and drop offs have to be scheduled directly with the Guest Service Desk at 800-871-1030 or 702-629-7776.

Most tours depart from the Mc Carran Executive Terminal, Atlantic Air Terminal, North Las Vegas Air Terminal or the Boulder City Air Terminal. Call the Guest Service Desk for more information if needed at 702-472-9494.

All passengers booked on a tour must have government issued forms of identification, NO EXCEPTIONS!

Contact our Corporate Events & Group Tours office at 1-800-871-1030, Local 702-629-7776 or e-mail to
events@gcflight.com

Most tours operate every day except Christmas.

Yes, however we recommend early booking as these popular flights do tend to fill up quickly. Remember you do have a 24 hour cancellation period on flight & ground tours & and a 48 hour cancellation period on West Rim Helicopter Landing Tours and Las Vegas “Strip” Flights if needed. Call our Guest Service Desk for availability at 800-871-1030 or 702-629-7776.

Most of the Grand Canyon Airplane Tours are offered in 11 different languages: Spanish, Japanese, Portuguese, Italian, French, Dutch, Cantonese, Mandarin, German, Korean, and English.

YES! Contact our Guest Service Desk at 702-472-9494 or e-mail to info@gcflight.com for gift certificates.

YES! You can purchase a gift certificate and book a particular date when you have completed your travel plans.

Absolutely, call our Guest Service Desk at 1-800-871-1030 or 702-629-7776 or e-mail to
reservations@gcflight.com

Contact our Corporate Events & Group Tours office at 1-800-871-1030, Local 702-629-7776 or e-mail to
events@gcflight.com

Not normally, however we can arrange special transportation if needed. We do offer hotel pick-up and drop-off.

Yes, GC Flight is a secure web site.

Call our Guest Service Desk at 800-871-1030 or 702-629-7776 to see if the booking was received; contact your credit card company if there is a billing error.

Yes. We are partnered with a Full Service Referral Travel Agency that offers Airline, Hotels, Car Rentals, Show Bookings and more at extremely competitive prices! Call our Reservation Desk for a quick and complete quote at 702-472-9494.

Call our Guest Service Desk to see if the booking was received at 702-472-9494.

Cancellations within 24 hours of flight or ground departure time and within 48 hours on West Rim Helicopter Landing Tours, Express Tours and Las Vegas “Strip” Flights, 100% cancellation fee will apply. No shows are subject to a 100% cancellation fee. All cancellations must be approved in advance via e-mail, by phone or in person with an authorized GC Flight Agent. Cancellations are not effective until a cancellation authorization number is issued and distributed.

Call our Guest Service Desk to see if the booking was received at 702-472-9494.

Cancellations within 24 hours of ground or flight time and within 48 hours on all Grand Canyon West Rim Helicopter Landing Tours, Express Tours and Las Vegas “Strip” Flights, 100% cancellation fee will apply. No shows are subject to a 100% cancellation fee. All cancellations must be approved in advance via e-mail, by phone or in person with an authorized GC Flight Agent. Cancellations are not effective until a cancellation authorization number is issued and distributed. Flights or ground tours are subject to loss of deposit amount or up to 30% of the actual tour cost. Any refunds in the event service(s) described in the applicable GC Flight tour itinerary cannot be provided due to causes beyond the control of GC Flight, we will exercise all efforts to provide comparable service(s). If your itinerary package is cancelled and comparable service(s) cannot be provided, GC Flight or the applicable carrier will refund all monies paid. Please allow up to five (5) business days for refund processing. Refunds will not be given for any unused portion of a tour. Wedding Cancellation: A full seven (7) day cancellation notice is in effect and is required for a full refund, three (3) days for 50% refund and no refunds inside of three (3) days.

Call our Guest Service Desk to change/amend your booking at 702-472-9494.

Call our Guest Service Desk to change/amend your booking at 702-472-9494. You must call at least 24 hours prior to scheduled tour.

Las Vegas Guest Service Desk at 702-472-9494.

Call our Reservation Desk to change/amend your booking at 702-472-9494. It is helpful if you call at least 72 hours prior to scheduled tour.

Call our Guest Service Desk at 702-472-9494. Cancellations within 24 hours of ground or flight time and within 48 hours on all Grand Canyon West Rim Helicopter Landing Tours, Express Tours and Las Vegas “Strip” Flights, 100% cancellation fee will apply. No shows are subject to a 100% cancellation fee. All cancellations must be approved in advance via e-mail, by phone or in person with an authorized GC Flight Agent. Cancellations are not effective until a cancellation authorization number is issued and distributed.

Call our Guest Service Desk for departure terminal location and accurate directions at 702-472-9494.